As part of its efforts to provide not only excellent software solutions for the automation of engineering design processes, but also dedicated customer support with the quickest response time, EPLAN UK, a leader in Computer Aided Engineering (CAE) software, is pleased to announce it has doubled the size of its technical support team.
While EPLAN already offers expert assistance – including a training package in which a dedicated team of professional EPLAN consultants will provide on-site training or invite trainees to learn at EPLAN offices if preferred – the move will allow the company to deliver an even better support package.
Commenting on the team’s growth, EPLAN UK director Ken Christie said: “Exceptional customer service and support along with the development of quality products is a key focus for EPLAN. While EPLAN products have shown to be extremely reliable, having the backing of a dedicated and highly experienced engineering support team provides the added confidence that our customers look for.”
He added: “As design technology has advanced and become a more empowering force, users are not only looking for robust solutions but robust service and support capabilities from their suppliers. Our support team has a single focus – making sure our customers’ needs and expectations are met.”
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